Frequently asked questions
Where do my orders ship from?
From our fulfillment address in St. Petersburg, Florida. The full address is on the Fulfillment Address page.
Are the pieces printed or branded?
No. The pieces here are plain, with no print, slogan or logo. A few have a pleat or a tie, as shown in the photo.
How do I choose a size?
Size information for each piece is confirmed at fulfillment. If you are unsure, write to us before you order and we will help.
Can I mix items in one order?
Yes. You may order up to five of each item per order, and orders are limited to $500.00.
Can I return something that does not fit?
Yes, within 30 days from the date you receive your order. Open and unopened items are both accepted.
Do you ship outside the United States?
No. Sales are for the United States only.
How much is shipping, and how fast will my order arrive?
Free shipping on every order, with no shipping fee and no handling fee. Orders ship within 1–2 business days, and delivery typically takes 3–7 business days.
What is your refund policy?
Refunds are available within 30 days from the date you receive your order. Open and unopened products are both accepted. Return to: BelainRetail Inc, 4711 34th St. N. Suite F, St. Petersburg, FL 33714.
Is this a one-time purchase?
Yes. Every order is a one-time payment, no subscription or recurring charges.
What will appear on my card statement?
Charges appear as NorvellaFamilyClothing.
Is there a limit on quantity?
Maximum 5 per item.
How do I reach customer service?
Email support@norvellafamilyclothingco.com. We are available Monday–Friday 9:00 AM–5:00 PM CT.
Who can buy from this site?
Purchases are open to customers in the United States who are 18 or older.
Need more help? Contact us.